Beth Randall
Manager of Customer Expectations

Managing the Technical Support Staff, Warehouse, Return & Repair Processing, and Vendor Returns.
Our goal is to be an organization whose very purpose is exceptional service to its customers.
Please let me know how I can provide that.
Education/Associations:
B.S. Computer Technology, Purdue University
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Doug Kieffer
Product Training Specialist

I have been with Spectrum since 2000 and have worked with the sales, marketing, and product development teams. I am currently with the Customer Satisfaction team where I assist with customer technical questions and perform service on products sent in for repair. Additionally, I am responsible for internal training for new employees and for new product releases.
Education/Associations:
B.S., Aeronautical/Astronautical Engineering, University of Illinois
M.S., Mechanical/Aerospace Engineering, NC State University
M.S., Natural Resources and Environmental Sciences, University of Illinois
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Octavio Valle
Senior Technical Support Analyst

Provide outstanding technical support to our customers on all our products and software via phone, email, and Skype.
Education/Associations:
Associates Degree in Electronics Engineering Technology, ITT Technical Institute
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